Kinda Managing ADHD

We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at kindamanagingadhd@mail.com. This quick and simple step will help us provide a speedy solution.

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All of our printed books are made to order, especially for you. If you wish to cancel or amend your order, please contact us immediately at kindamanagingadhd@mail.com. We aim to print and despatch orders within 24 hours of order confirmation, once your order has been handed to the shipping provider, we cannot cancel and refund an order.

If you have purchased a digital product, your item will be automatically sent to your email upon purchase. No cancellations are accepted for digital products due to this.

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Refunds Policies

Product Orders Refund Policy

Digital Products

• All digital products are delivered electronically.
• Due to the nature of digital downloads, all digital product sales are final.
• No refunds, returns, or exchanges are available once your purchase has been completed and the product has been delivered.
• Please ensure you are purchasing the correct product before completing your order.

Physical Products (printed books)

• Physical products are printed, assembled, and packaged by hand before being posted.
• If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your order at kindamanagingadhd@mail.com.
• To help us resolve the issue quickly, you may be asked to provide clear photographs showing the damage, fault, or incorrect item.
• If your return is approved, we will provide instructions for returning the product. Depending on the circumstances, we may offer a replacement, refund, or exchange.
• We cannot accept returns for items that have been damaged through misuse, normal wear and tear, or accidental damage after delivery.

Personalised Products

• Please ensure all names, photographs, and personalisation details provided are accurate after order by emailing kindamanagingadhd@mail.com.
• Personalised products cannot be returned or refunded unless they arrive damaged, faulty, or the personalisation does not match the information you provided.

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Refund Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.